Politika povrata - Fuj Čisto

Buying online is simple, safe and risk-free. If for any reason you are not satisfied with the purchased product, we enable you to return in accordance with the legal rights and our Terms of Business.

1. Right to unilateral contract termination

As a consumer, you have the right, without giving a reason, to unilaterally terminate the contract concluded at a distance within the period of 14 days from the day of product collection.

To exercise this right, it is necessary to send us clear statement of termination via e-mail to: info@fujcisto.com
In the statement, state the order number and contact information.

2. Requirements for the right to return

Return is possible under the following conditions:

product not used, damaged or dirty
it returns to original condition and packaging, if applicable
The product was purchased through our official website www.fujcisto.com
Return is made at the latest 14 days from the day of sending a notice of termination

The cost of returning the goods is borne by the buyer, except in the case when the error is ours (damaged, wrong or defective product).

3. refund

After receiving and reviewing the returned product, we will refund the amount paid at the latest Within 14 days from the day we received the notice of termination.
We refund the same means of payment that the order was made, unless expressly agreed otherwise.

4. Complaints and Replacements

If it was delivered to you Damaged, defective or wrong product, please contact us immediately upon receipt of the package.

In that case, you are entitled to:

free product replacement
Repair, if possible
refund

Send us a photo and description of the problem at: info@fujcisto.com, so that we can solve the complaint quickly.

5. Products that are not eligible for return

Return is not possible for:

already used cloths, wipes and cleaning products
Custom made products (eg personalized items)
goods that are no longer suitable for resale for hygienic reasons if the packaging is open